Support
One Loop helps you confirm the everyday things you can’t quite remember doing — the front door, the stove, your medication — so you can stop wondering and move on.
Contact
Email: altifacts@protonmail.com
I’m a solo developer. I read every message and aim to reply within a few days.
When reporting a problem, it helps to include your iPhone model, your iOS version, and what you were doing when it happened.
Frequently asked
Do I have to pay to use One Loop?
No. You can create a Loop and close it once for free to see how it works. One Loop Pro unlocks unlimited closing and creating — you can start it any time from the Home screen.
Where is my data stored?
Entirely on your device. Nothing is uploaded, and there is no account. See the privacy policy.
I already bought One Loop but it’s asking me to pay again.
Tap Restore Purchases — it’s on the purchase screen, and also in Settings → One Loop Pro. Make sure you’re signed in with the same Apple ID you used originally. If it still doesn’t work, email me.
I reinstalled the app and my Loops are gone.
Because everything is stored on your device and nothing is uploaded, reinstalling starts fresh. Your purchase can be brought back with Restore Purchases (on the purchase screen or in Settings → One Loop Pro), but past confirmations and photos can’t be recovered.
Can I move my data to a new phone?
Your purchase follows your Apple ID — Restore Purchases on the new phone brings it back. Your Loops can be exported as a JSON file from Settings and kept wherever you like, but photos and recordings aren’t included, and there’s no import — a new phone starts fresh. That’s the trade-off of nothing ever leaving your device.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple: open the Settings app → tap your name → Subscriptions → One Loop. (The Lifetime option is a one-time purchase and doesn’t renew.)
My reminder didn’t arrive.
Check that notifications are enabled for One Loop in iOS Settings → Notifications, and whether a Focus mode was active. Also note: for a daily reminder, if you’d already closed that Loop earlier in the day, One Loop skips that day’s reminder on purpose and resumes the next day.
Voice or camera isn’t working.
Check iOS Settings → Privacy & Security → Microphone (or Camera) and confirm One Loop is allowed. You can also switch that Loop to a different confirmation method in Edit.
Can I get a refund?
Refunds are handled by Apple: visit reportaproblem.apple.com and sign in with your Apple ID. If something went wrong with the app itself, email me too — I’d like to know.
More questions
How do I delete everything?
In One Loop, open Settings and tap Delete all data. That removes everything the app has stored on your device. Deleting the app does the same.
Does One Loop work offline?
Yes. Everything except making or restoring a purchase works without a connection, including in airplane mode.
Which devices does One Loop run on?
iPhone with iOS 17 or later. It’s also available on Apple silicon Macs and Apple Vision Pro through the App Store. Each device keeps its own Loops, since nothing syncs.